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Business Support Specialists III for the DARU will apply discipline specific skills to ascertain the performance of the End-to-End Sales Process and departmental activities which support Sales Operations and Enterprise wide initiatives.  The specialist will contribute to business intelligence initiatives, and work with stakeholders to identify decision support needs.  This may include working in current systems to identify and procure appropriate and accurate data in addition to developing and monitoring KPIs. These positions are exempt-level individual contributor roles.


Essential Functions:

  • Identify, analyze, interpret and communicate metrics to advise leadership within Sales Operations of business inventory management opportunities.

  • Analyze and interpret metrics developed to determine the health of the End-to-end Sales Process.

  • Organize findings from analysis, develop recommendations and translate into understandable documents for stakeholder information and usage.

  • Develop audience specific reporting and dashboards, communication mechanisms and validation processes.

  • Work alongside technology and business support teams to ensure end-state data quality and validity during project design and development stages.  Advise and develop individual feature deployment metrics to ensure that features are working as designed once launched.  Adjust these metrics to future state as requested by project and deployment leaders.

  • Develop KPIs and apply data to control charts taking into account upper/lower limits.

  • Maintain documentation of all developed reports, metrics, and dashboards related to backend database table management, database table relationships, calculations, queries, dashboards, and visualizations

  • Create ad hoc reports as requested, gathering necessary information to complete the request.


Required Qualifications:

  • Related Bachelor’s degree or 4+ years of job experience in an analytical role

  • Strong competencies of Data Engineering, Mining, Critical Thinking, Quantitative thinking and Statistical data analysis

  • Great communication skills – both oral and written

  • Superior Microsoft Excel skills

  • Experienced with Microsoft Access  and SQL

  • Six Sigma Certification – Business Experience with maintenance KPIs, Control Charts, Upper and Lower Limit reporting

Preferred Qualifications:

  • 2+ Years’ experience in an operations management role.

  • Analytic Project management experience

  • Toad platform experience  Hadoop / DataPoint 4.0

  • Tableau Data visualization experience (Publisher)

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