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The Account Executive is an essential leadership role within GuideWell Connect (GWC), serving as the executive advisor for customers with overall responsibility for all assigned account activity.
This individual is an assertive, yet humble and polished individual that thrives in a dynamic and high-growth environment focused on delighting the customer and driving revenue growth.
The Account Executive is responsible for developing and maintaining c-suite and senior-level relationships for assigned accounts, achieving outstanding client satisfaction and reference-ability ratings, driving user adoption and relationship expansion, securing account renewals and achieving revenue goals associated with client expansion and consulting.

Job duties include but are not limited to:
• Responsible for account growth and reference-ability, including strategy, account penetration, customer relations management and delivery excellence.
• Responsible for overall territory sales quota, achieving quarterly and annual sales objectives and driving growth through expansion of existing.
• Active management of sales funnel, ensuring discipline and timely progression of opportunities from qualification to close.
• Coach and support account managers through complex, consultative selling scenarios.
• Serve as general manager for assigned accounts, providing indirect leadership for Account and Program Manager(s) supporting assigned accounts, ensuring program backlog prioritization and delivery are executed according to plan and customer expectations.
• Function as key strategic advisor on industry and market trends for prospects and customers in defined territory, and serve as a subject matter expert on GuideWell Connect products and services, including the definition and execution of strategic consulting engagements.
• Monitor and provide objective feedback on market conditions, industry trends, competitive activities, win/loss lessons learned. Collaborate with internal departments to develop tactical plans to overcome field challenges and support development of product strategy to promote GuideWell Connect differentiation and market leading position.
• Identify regional influencers that can support and influence the sales and adoption of GuideWell Connect’s products and services. Regional activities include, but are not limited to tradeshows, association memberships, training, speaking engagements, etc.

• Establish Key Performance Indicators and benchmarks for assigned account(s)

• Responsible for Net Promoter Score and overall Customer Satisfaction for assigned account(s)
• Facilitate and lead quarterly business reviews with assigned account(s); responsible for ensuring regular delivery of executive status reports summarizing key account and program activity both internally and with customer
• Responsible for packaging, delivering and negotiating all Proposals, SOWs, Task Orders and Change Requests for assigned account(s), in collaboration with the General Manager, Healthcare Solutions, and with support from the Account Manager and Program Manager assigned to account.
• Collaborates with AR on management of open invoices and late payments; AR will manage the submittal of invoices and collaborates with Account Manager on status of submittal and any questions regarding invoicing
• All other duties as assigned

Job Requirements:
• Bachelor’s degree in related field, or equivalent work experience
• 7+ years’ relevant client management and consulting experience
• 10+ years relevant experience, preferably within a healthcare-focused management / strategy firm
• Working knowledge of basic benefit plan management principles across both Medicare and Commercial healthcare lines of business
• Demonstrated expertise and ability to advise on best practices associated with direct-to-consumer channel engagement, go-to-market strategy and health plan operations.
• Demonstrated ability to establish credibility and lead as a trusted advisor to director-level and above in order to influence decisions at all levels of an organization
• Ability to clearly define and articulate account vision for assigned clients, that places appropriate emphasis on client satisfaction, operational excellence and account profitability
• Ability to translate GuideWell Connect product and/or strategic direction into client-specific recommendations, using consultative selling skills to obtain client buy-in and adoption
• Ability to approach all challenges with a creative problem solving mindset, to support elimination of barriers and blockers for GuideWell Connect team members and to drive opportunities to close.
• Ability to establish and maintain a clear understanding of the client’s business and strategic objectives in order to frame operations and service engagements that can be executed on
• Travel required (approximately 50%)
• Passionate about producing high-quality work and forming strong, trusting relationships, both internally and externally at all levels of an organization
• Excellent team-player attitude, with ability to consistently demonstrate the highest levels of professionalism, integrity, mutual respect and accountability to others
• Strong analytical and judgment skills, with the ability to make sound decisions and follow through
• Excellent verbal and written communication skills. Excellent presentation skills
• Must be self-motivated, proactive and able to work well under pressure

We are an Equal Opportunity Employer/Protected Veteran/Disabled.

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